Frequently Asked Questions

The minimum age to register and play on pvl.ph is 21 years old. This is in strict compliance with Philippine gambling regulations. During the KYC verification process, you will be required to submit a government-issued ID that confirms your date of birth. Any account found to belong to a person under 21 will be immediately closed and all funds returned. Gambling is addictive. Know when to stop.

pvl.ph accepts the following Philippine government-issued IDs for identity verification:

• Philippine Passport
• SSS / UMID Card
• PhilSys National ID
• Driver's License (LTO)
• PRC Professional ID
• Voter's ID / COMELEC ID

You may also be asked to provide a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last three months). All documents are handled in accordance with our Privacy Policy.

Go to the pvl.ph Login page and click Forgot Password. Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. Once reset, log in with your new password and consider enabling two-factor authentication for added security.

No. pvl.ph strictly allows only one account per person. Creating duplicate accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact our support team immediately to resolve the situation.

pvl.ph supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not available in compliance with current Philippine regulations.

The minimum deposit on pvl.ph is ₱100 for most payment methods. GCash and Maya deposits are typically credited to your account within seconds. Bank transfer deposits may take up to one business day depending on your bank's processing times. There are no deposit fees charged by pvl.ph, though your bank or e-wallet provider may apply their own transaction fees.

Withdrawal processing times vary by method:

• GCash / Maya: Usually within 1–4 hours after approval
• Bank Transfer: 1–3 business days
• Debit Card: 2–5 business days

All withdrawals require a completed KYC verification. pvl.ph processes withdrawal requests within 24 hours on business days. Withdrawals requested on weekends or Philippine public holidays are processed on the next business day.

Common reasons for withdrawal delays include: pending KYC verification, an active bonus with incomplete wagering requirements, a withdrawal amount that triggers an additional security review, or a bank processing delay outside pvl.ph's control. If your withdrawal has been pending for more than three business days, please contact our support team with your transaction reference number and we'll investigate promptly.

pvl.ph offers a wide variety of games tailored for Filipino players, including:

• Rooster Rumble — a fast-paced sabong-inspired game
• Cannon Fishing — an action-packed fishing arcade game
• Bingo — classic and speed bingo variants
• Slots — hundreds of themed slot machines
• pvl.ph Casino — live dealer tables including baccarat, roulette, and blackjack

New games are added regularly. Check the lobby for the latest additions.

Yes. All pvl.ph games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, draw, or round. Our live casino games are streamed in real time with professional dealers, providing full transparency. pvl.ph operates under PAGCOR oversight, which requires regular audits of game fairness and platform integrity.

Absolutely. pvl.ph is fully optimised for mobile browsers on both Android and iOS devices. Simply visit pvlph.org on your phone's browser — no app download required. The mobile experience includes the full game library, account management, deposits, and withdrawals. For the best experience, use a stable internet connection such as WiFi or a 4G/5G mobile data connection.

After completing registration and KYC verification, make your first qualifying deposit and the welcome bonus will be credited to your account automatically. The bonus amount and any applicable wagering requirements are detailed on the promotions page. Make sure to read the bonus terms before depositing — some bonuses require a promo code to be entered during the deposit process.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games may contribute different percentages toward meeting wagering requirements — slots typically contribute 100%, while table games may contribute less.

Log in to your pvl.ph account, go to Account Settings, and select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits. Limits take effect immediately. If you want to increase a limit, a mandatory 24-hour waiting period applies — this cooling-off period is intentional and designed to prevent impulsive decisions. We strongly encourage all players to set limits that reflect their personal budget.

Self-exclusion is available in your Account Settings under the Responsible Gaming tab. You can choose a temporary exclusion (24 hours, 48 hours, 7 days, or 30 days) or a longer-term exclusion (6 months, 1 year, 3 years, or permanent). During any exclusion period, your account is fully locked, you cannot make deposits, and pvl.ph will not send you any promotional communications. For more information, visit our Responsible Gaming page. Gambling is addictive. Know when to stop.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, please take action immediately. pvl.ph offers self-exclusion tools, deposit limits, and session time reminders — all accessible from your account settings. You can also contact our 24/7 support team who are trained to assist with responsible gaming concerns without judgment. For professional support in the Philippines, organisations such as the National Center for Mental Health (NCMH) and Gamblers Anonymous Philippines provide confidential counselling services. Visit our Responsible Gaming page for more details.